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Privacy Policy

Last Updated: September 2026

The Face Queen respects your privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Norwegian data protection laws.

1. Who we are

The Face Queen
Magnus Barfots gate 11, 5015 Bergen, Norway
Email: kontakt@thefacequeen.no
Phone: 94 82 64 82

2. Information we collect

When you contact us, book an appointment, or use our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Information you provide when contacting or booking with us

  • Website usage and technical information, such as IP address and cookies

Please do not provide sensitive personal information unless it is necessary for your treatment or specifically requested.

3. How we use your information

We use personal information to:

  • Respond to enquiries and requests

  • Manage appointments and bookings

  • Provide and administer our services

  • Communicate with you about your appointment

  • Maintain and improve our website and services

  • Comply with legal and regulatory obligations

We only collect and use personal data that is necessary for these purposes.

4. Legal basis

Depending on the circumstances, we process your personal data based on:

  • Your consent

  • The performance of a contract or steps taken at your request

  • Our legitimate interests

  • Legal obligations

Where we rely on consent, you may withdraw your consent at any time.

5. Booking and third-party services

Appointments may be managed through Timma. Information you provide through the booking system may be processed by Timma in accordance with its own privacy policy.

Our website is hosted by Wix, which may process certain technical and website-related information on our behalf.

We may also use other service providers where necessary to operate our website and business. Such providers will only receive information necessary for the relevant service.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, understand website usage, and improve your experience.

Where required by law, non-essential cookies will only be used with your consent. You can manage or withdraw cookie consent through the available cookie settings.

7. How long we keep your information

We retain personal information only for as long as necessary for the purposes for which it was collected, or for as long as required by applicable law.

8. Your rights

Under the GDPR, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Request restriction of processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, contact us at kontakt@thefacequeen.no.

9. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

10. International transfers

Some of our service providers may process information outside the European Economic Area (EEA). Where this occurs, appropriate safeguards required by applicable data protection law will be used.

11. Complaints

If you have concerns about how we process your personal data, please contact us first. You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

12. Changes to this policy

We may update this Privacy Policy when necessary. The latest version will always be published on this website.

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